Class passes
How class passes and credits work
A class pass is a number of classes paid for up front. Each booking made with it uses one credit. Here is exactly what Flows With does with them, from the sale to the last class.
Selling a pass
You choose its name, how many classes it holds, its price and how long it lasts: a number of days from the day they buy it, or from their first class, or no expiry at all. Students buy it on your booking page by card, or pay you in person if you allow that.
Booking with a credit
When they book, they choose “Use my class pass” and one credit comes off. A credit is never spent unless they choose it. If they hold more than one pass, the one that expires soonest is used first.
Workshops and events
A pass covers your weekly classes. A workshop or one-off event is only covered by a pass you’ve said covers it, so a £35 workshop is never booked with a £9 credit by accident.
When a pass expires
It stops counting on its expiry date. Nothing is deleted and its history stays. No background job ever changes a balance: what a student has is always worked out from the history.
If a student cancels
Before your cancellation deadline, the credit goes back on their pass, unless your terms give nothing back. After the deadline, it stays used. The cancel screen tells them which before they confirm.
If you cancel a class
Everyone booked is told by email, and every credit used for that class goes back on its pass.
What students see
Each confirmation email says how many classes are left on the pass and when it runs out. They can check any time in My account on your page, with a link we email them. No password.
Putting a balance right
Someone paid cash for a block, or has three classes left from last year. Open their name and add the pass, adjust the credits up or down with a note, extend the expiry date, or void it.
Every change is a line in the pass’s history, beside every credit added, used and given back, so “why do I have two left?” has an answer on one screen.
Add a class pass
Pass history
| 14 Mar | Credit used | 1 left |
| 7 Mar | Credit used | 2 left |
| 21 Feb | Added 10 | 10 left |
Moving your passes across
When you move from another booking system, your students’ passes come with them, with the credits left and their expiry dates, and you check every balance before anything moves. How the move works · Pricing